Annotation
Designed for 2nd year combined studies.
Specialized subject comprehensively handles the basic library specialization, which is a work of reference librarian. Her approach varies depending on the type of library. Will be discussed on a general management reference services, reference services typologies, measuring the quality of reference services, technical resources to support reference services, including elements of the phenomenon of Web 2.0. Will be paid attention to the specifics dealing with factual questions in libraries. Remain neglected or tools to support services from electronic information sources.