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SERVQUAL
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Person
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doc. PhDr. Jan Šíma Ph.D.
Academic staff at Faculty of Physical Education and Sport
2 study programmes
38 classes
53 publications
Study programmes
programme
Sports Management
🇨🇿 Bc. |
Faculty of Physical Education and Sport
programme
Sport Management
🇨🇿 NMgr. |
Faculty of Physical Education and Sport
Classes
class
Economic phenomena in sport
PDSK120 |
Faculty of Physical Education and Sport
class
Bachelor's thesis - Colloquium
+1
PMNB003 |
Faculty of Physical Education and Sport
class
Bachelor's thesis - Setting
PMNB011 |
Faculty of Physical Education and Sport
class
Bachelor's thesis - Defence
PMNB012 |
Faculty of Physical Education and Sport
class
Bachelor's thesis - colloquium
PMNB013 |
Faculty of Physical Education and Sport
class
Thesis - Defence
+1
PMND002 |
Faculty of Physical Education and Sport
class
Thesis - Setting
PMND011 |
Faculty of Physical Education and Sport
class
Diploma thesis - colloquium
PMND013 |
Faculty of Physical Education and Sport
class
Basic Economics for Orthotics and Prosthetics
PMNG043K |
Faculty of Physical Education and Sport
class
Basics of Economics
PMNG044 |
Faculty of Physical Education and Sport
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Publications
publication
Tangibles as an indicator of service quality provided by a sport center
2021 |
Faculty of Physical Education and Sport
publication
Using an enhanced SERVQUAL approach to assess service quality in Czech fitness centers
2020 |
Publication without faculty affiliation
publication
Servqual model used for prediction of customer satisfaction in Czech fitness centres
2017 |
Faculty of Physical Education and Sport, First Faculty of Medicine
publication
Service Quality of Sports Facilities and Possibilities of Its Evaluation
2016 |
Faculty of Physical Education and Sport, First Faculty of Medicine
publication
INFORMATION ASYMMETRY BETWEEN CUSTOMERS AND SERVICE PROVIDERS IN THE FITNESS SECTOR
2013 |
Faculty of Physical Education and Sport, First Faculty of Medicine
publication
Using the SERVQUAL Model in Prediction of Customer Satisfaction in Czech Fitness Centres
+1
2013 |
Faculty of Physical Education and Sport, First Faculty of Medicine
publication
Conceptualization of Methods Designed to Evaluation Service Quality in Sport
2013 |
Faculty of Physical Education and Sport
publication
Customer Perception of Service Quality in Sport
2012 |
Faculty of Physical Education and Sport, First Faculty of Medicine
publication
TANGIBLES AS INDICATOR OF SERVICE QUALITY OF FITNESS CENTER
2012 |
Faculty of Physical Education and Sport, First Faculty of Medicine
publication
Application of servqual to evaluate service quality in sports
2012 |
Faculty of Physical Education and Sport
Load more publications (43)
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