Online media are often viewed as the solution to all kinds of problems, yet this says more about our fascination with (media) technology than about these media's actual ability to fix those problems effectively and in an exclusive way. Nonetheless, online media do also have something to offer, not because they are panaceas, but because - provided they are used wisely - they can help citizens and civil society organisations attain their objectives (to greater effect).
The key question in this report is deceptively simple: How are online media used to underpin social engagement? More specifically, how can these online media be used to this end in and by civil society?