Abstract
The Strategy for the Development of Libraries in the Czech Republic for 2017-2020 focuses on the evaluation and marketing of library services in its Priority No. 6. In this area, according to the strategy, it is necessary to systematically identify the needs of library users at local and national level and subsequently to modify the concept of services.
One of the working groups focused on this issue and in the spring of 2018 prepared a questionnaire survey aimed at mapping and understanding the current practices of libraries in the work with user surveys. The paper will answer questions how often libraries use user satisfaction surveys, which methods libraries use, and which topics they deal with.