Abstract
Sometimes it is not possible to avoid complicated, demanding or unpleasant personal conversations, e-mails and phone calls when leading people. It belongs to the life and work of every manager.
Therefore, it is desirable to learn to conduct demanding negotiations and manage difficult situations. It is not optimal to cry or scream at work, and it is unacceptable if the director does it.
In this article I will focus on two unpleasant situations, namely criticism and dismissal.