Abstrakt
Foreigners, their steeply rising numbers and their integration into society is a matter of considerable relevance in today s Europe. The 21st century has seen the continent turned into a target territory of choice for migrants from a variety of cultures.
This phenomenon increases the importance of facilities that provide social services to foreigners and thus facilitate their integration - more foreigners then translates into a greater need for such services. That is why we believe it imperative that the employees (possibly volunteer employees) of integration facilities be trained to offer aid and sympathetic attitude to people from different cultures.
With this in mind we have carried out a qualitative research and used its results to formulate hypotheses for further exploration. Our research benefited from working with a focus group of social and integration workers with field experience and people from residential and/or non- residential facilities.