Publication at Faculty of Education |
2021
Abstract
In an effort to improve various processes and results of schools, quality management systems (QMS) are currently being used by educational institutions. The aim of this study is to assess and analyse the satisfaction of students in schools that use these systems and compare them with the views of school principals.
The survey was conducted at five schools, with the participation of 2,086 students. Students' satisfaction on the four-point Likert scale 1-4 ranged from 3.01 to 3.50.
School principals rated pupils' satisfaction higher than students.